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TeamHeadquarters™ Overview

Project & Help Desk integrated to organize your IT business.

Your Complete IT Service Management Platform

TeamHeadquarters Overview - Help Desk, Project Management, and Asset Management Software for your IT Department

TeamHeadquarters overview will show you how to organize and effectively manage your IT department with ultimate control and accuracy by combining help desk support, project management, and asset management into a common software platform. Understand your resource capacity when assigning work and planning projects.

Help Desk: Improve your Customer Service Satisfaction Levels

TeamHeadquarters Overview
Help Desk Customer Service Dashboard

Help Desk Features

Time & comment tracking

Incident, problem. & change management

Information dashboards & calendar scheduling

Email notifications & SLA's

Document storage

Benefits

TeamHeadquarters™ is an easy-to-use help desk ticketing system. Your support team and your customers benefit from easy to use software, Unlimited ticketing, problem management, file management, integrated scheduling and time tracking.

Project Management: Real-time access to all Project Information

Gantt Chart Tasks Project Management

Project Management Features

Gantt Chart project planning with import

Project portfolio reporting

Resource task level planning

Document storage

Integrated calendar & time tracking

Benefits

With TeamHeadquarters™ Project Management, Project Managers can assign tasks to resources with complete visibility of existing service and operational work assignments. Integrated calendars provide additional visibility of resource availability.

 

Asset Management: Control the entire Asset Lifecycle
IT asset management
IT Asset Management Register

Asset Management Features

Import and Export your Asset Registry

Filter and search by multiple data points

Track incidents related to assets

Assign Assets to people & departments

Benefits

Having a single source to record, update, and manage the full lifecycle of your IT assets with have many benefits to your organization. Track service calls, warranty info, and manage technology refreshes.

Integrated Calendar: Schedule Work and Events Easily
Calendar Schedule Assignments

Scheduling Features

Ticket & Task calendar scheduling

Integrated with Azure Outlook & Exchange

Bi-directional syncing with Outlook Calendar

Update work assignments from the calendar

Week, Month, and Daily views

Benefits

Your team members  will have the power to schedule ALL of their work assignments and meetings on a single calendar and update their work without having to leave the calendar.

 

Team Views: Resource Views and Schedules at your Fingertips

Team Resource Management

Team Reporting Features

Get an accurate resource project availability view

Access resource work assignments in real-time

View resource calendar with one click

See all your resource workloads in a single view

Benefits

When using  My Teams, you can create unlimited teams for projects and help desks, view and modify team schedules and time sheets, and manage ticket assignments. Team member availability for future project work.

Live Dashboards: See your Company and Department's History

Live Dashboard Reporting

My Organization Features

Information Dashboard by organization, department and contact

Respond to customers with real-time information

Information Dashboard by organization, department and contact

Generate Organizational reports by company, department, and contact

Benefits

My Organization delivers comprehensive customer dashboards that watch your projects and queues to provide a unified view of all departments, contacts, projects, queues, tasks, and tickets for a single client.

View Enterprise Reporting for Projects & Help Desks

Enterprise Reporting

Reporting Features

Company dashboard, all help desk queues, tickets, tasks, and projects

Service Desk dashboard across all help desk queues with metrics.

Project list with key data and drill-down capability

Sort and filter by projects and help desks.

Benefits

Built for the Manager, TeamHeadquarters™ delivers high-level information management with drill-down capability into projects, planned, and unplanned support work.