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TeamHeadquarters™ Overview

Project & Help Desk integrated to organize your IT business.

TeamHeadquarters™ Integrated Help Desk, Project Management, and Asset Management Software

Organize and effectively manage your IT department with ultimate control and accuracy by combining common practices for support, service management, project management, and asset management into a common software platform. Understand resource capacity when assigning  work and planning projects.

Help Desk: Improve your Customer Service Satisfaction Levels

Help Desk Features

Incident, problem. & change management

Time & comment tracking

Information dashboards & calendar scheduling

Email notifications & SLA's

Document storage

Benefits

TeamHeadquarters™ is an easy-to-use help desk ticketing system. Your support team and your customers benefit from easy to use software, Unlimited ticketing, problem management, file management, integrated scheduling and time tracking.

 

Project Management: Real-time access to all Project Information

Project Management Features

Gantt Chart project planning with import

Project portfolio reporting

Resource task level planning

Document storage

Integrated calendar & time tracking

Benefits

With TeamHeadquarters™ Project Management, Project Managers can assign tasks to resources with complete visibility of existing service and operational work assignments. Integrated calendars provide additional visibility of resource availability.

 

Asset Management: Control the entire Asset Lifecycle

Asset Management Features

Import and Export your Asset Registry

Filter and search by multiple data points

Track incidents related to assets

Assign Assets to people and departments

Benefits

Having a single source to record, update, and manage the full lifecycle of your IT assets with have many benefits to your organization. Track service calls, warranty info, and manage technology refreshes.

Integrated Calendar: Schedule Work and Events Easily

Scheduling Features

Ticket & Task calendar scheduling

Integrated with Azure Outlook & Exchange

Bi-directional syncing with Outlook Calendar

Update work assignments from the calendar

Week, Month, and Daily views

Benefits

Your team members  will have the power to schedule ALL of their work assignments and meetings on a single calendar and update their work without having to leave the calendar.

 

Team Views: Resource Views and Schedules at your Fingertips

Team Reporting Features

Get an accurate resource project availability view

Access resource work assignments in real-time

View resource calendar with one click

See all your resource workloads in a single view

Benefits

With TeamHeadquarters™ My Teams, you can create unlimited teams for projects and help desks, view and modify team schedules and time sheets, and manage ticket load. Team member availability for future project work.

Live Dashboards: See your Company and Department's History

My Organization Features

Information Dashboard by organization, department and contact

Respond to customers with real-time information

Information Dashboard by organization, department and contact

Generate Organizational reports by company, department, and contact

Benefits

My Organization delivers comprehensive customer dashboards that watch your projects and queues to provide a unified view of all departments, contacts, projects, queues, tasks, and tickets for a single client.

View Enterprise Reporting for Projects & Help Desks

Reporting Features

Company dashboard, all help desk queues, tickets, tasks, and projects

Service Desk dashboard across all help desk queues with metrics.

Project list with key data and drill-down capability

Sort and filter by projects and help desks.

Benefits

Built for the Manager, TeamHeadquarters™ delivers high-level information management with drill-down capability into projects, planned, and unplanned support work.