TeamHeadquarters™ Overview
Project & Help Desk integrated to organize your IT business.
Entry Software Corporation
Entry
TeamHeadquarters™ Integrated Help Desk, Project Management, and Asset Management Software
Organize and effectively manage your IT department with ultimate control and accuracy by combining common practices for support, service management, project management, and asset management into a common software platform. Understand resource capacity when assigning work and planning projects.
Help Desk: Improve your Customer Service Satisfaction Levels
Benefits
TeamHeadquarters™ is an easy-to-use help desk ticketing system. Your support team and your customers benefit from easy to use software, Unlimited ticketing, problem management, file management, integrated scheduling and time tracking.
Project Management: Real-time access to all Project Information
Project Management Features
Gantt Chart project planning with import
Project portfolio reporting
Resource task level planning
Document storage
Integrated calendar & time tracking
Benefits
With TeamHeadquarters™ Project Management, Project Managers can assign tasks to resources with complete visibility of existing service and operational work assignments. Integrated calendars provide additional visibility of resource availability.
Asset Management: Control the entire Asset Lifecycle
Asset Management Features
Import and Export your Asset Registry
Filter and search by multiple data points
Track incidents related to assets
Assign Assets to people and departments
Benefits
Having a single source to record, update, and manage the full lifecycle of your IT assets with have many benefits to your organization. Track service calls, warranty info, and manage technology refreshes.
Integrated Calendar: Schedule Work and Events Easily
Scheduling Features
Ticket & Task calendar scheduling
Integrated with Azure Outlook & Exchange
Bi-directional syncing with Outlook Calendar
Update work assignments from the calendar
Week, Month, and Daily views
Benefits
Your team members will have the power to schedule ALL of their work assignments and meetings on a single calendar and update their work without having to leave the calendar.
Team Views: Resource Views and Schedules at your Fingertips
Team Reporting Features
Get an accurate resource project availability view
Access resource work assignments in real-time
View resource calendar with one click
See all your resource workloads in a single view
Benefits
With TeamHeadquarters™ My Teams, you can create unlimited teams for projects and help desks, view and modify team schedules and time sheets, and manage ticket load. Team member availability for future project work.
Live Dashboards: See your Company and Department's History
My Organization Features
Information Dashboard by organization, department and contact
Respond to customers with real-time information
Information Dashboard by organization, department and contact
Generate Organizational reports by company, department, and contact
Benefits
My Organization delivers comprehensive customer dashboards that watch your projects and queues to provide a unified view of all departments, contacts, projects, queues, tasks, and tickets for a single client.
View Enterprise Reporting for Projects & Help Desks
Reporting Features
Company dashboard, all help desk queues, tickets, tasks, and projects
Service Desk dashboard across all help desk queues with metrics.
Project list with key data and drill-down capability
Sort and filter by projects and help desks.
Benefits
Built for the Manager, TeamHeadquarters™ delivers high-level information management with drill-down capability into projects, planned, and unplanned support work.