ITSM Strategy
Many organizations may provide support through various channels such as email, web, and phone. Often, they find it challenging to manage everything and struggle to identify a sound ITSM strategy that solves the problems.
An ITSM strategy is put into place to address these concerns and provide an efficient way to organize issues across those channels, making it simpler to manage, measure, and document those processes.
What are the 5 main issues within a company that a comprehensive ITSM strategy will tackle?