The concept of being “Management-Ready” when using help desk and project management software comes from a recognition that people are typically less managed than ever before. Although IT knowledge workers are largely empowered via self-empowerment, management-ready depends on people offering visibility into their workload so that others know when, how, and whether to interrupt. This is what makes it possible to align efforts and optimize the efforts of busy people. [Read more…] about Management Ready with Help Desk and Project Management Software