What’s the right amount of Customer Participation?
Is the lack of customer involvement a good thing? Sure, we’d all appreciate it from time to time if our customers would stay out of our hair. It would make our jobs a lot easier if we could work on the project without phone calls, questions, and demands from the customer, right?
But what are the downsides? While a project free of customer involvement and interference may sound enticing, let’s look at what problems this scenario can potentially cause:
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