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Entry Software Corporation

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Project customer

How Much Customer Participation Do We Want?

June 12, 2017 by Mark Donais


Is the lack of customer involvement a good thing? Sure, we’d all appreciated it from time to time if our customer’s would stay out of our hair. It would make our jobs a lot easier if we could work on the project without phone calls, questions, and demands from the customer, right?

But what are the downsides? While a project free of customer involvement and interference may sound enticing, let’s look at what problems this scenario can potentially cause:

[Read more…] about How Much Customer Participation Do We Want?

Filed Under: Client Management, Project Management Tagged With: customer interaction, Customer Satisfaction, Project customer, project updates

The Rules of Project Customer Engagement

June 12, 2017 by Mark Donais

aka: The Customer is Not Your Friend

I realize that this may sound harsh… but it’s true! Follow the rules of project customer engagement and don’t necessarily treat your customers in the friendliest way possible. This statement and the premise of this article go far beyond that. The project customer is not your friend. By that I mean, the relationship as a whole is not ‘friendly’…it is ‘professional.’ There is a difference. Let’s consider….

[Read more…] about The Rules of Project Customer Engagement

Filed Under: Client Services, Customer Service Tagged With: Project customer, project rules

Devoting 100% to Project Customer Satisfaction

June 12, 2017 by Mark Donais

We all know the concept of “phoning it in.” It is the idea of just doing enough to get by; just sufficient to get it done, barely passable. Does that type of attitude show to our colleagues? Does it come through loud and clear to our supervisors and senior leadership? How about our project customers? Do they see that we are sacrificing quality for just going through the motions and getting it done? Try devoting 100% to customer project satisfaction. [Read more…] about Devoting 100% to Project Customer Satisfaction

Filed Under: Customer Service, Project Management Tagged With: Customer Satisfaction, Project customer

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Entry Software Corporation

Founded in 1998, Entry Software Corporation has been leading the industry with service desk and project management software for manufacturing, transportation, healthcare, municipalities, service organizations, and education.

Entry Software Corporation © 1998 to 2022

 

Entry Software Corporation © 1998 to 2023