Entry Software Corporation

Entry

Project customer

How Much Customer Participation Do We Want?

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What’s the right amount of Customer Participation?

Is the lack of customer involvement a good thing? Sure, we’d all appreciate it from time to time if our customers would stay out of our hair. It would make our jobs a lot easier if we could work on the project without phone calls, questions, and demands from the customer, right?

But what are the downsides? While a project free of customer involvement and interference may sound enticing, let’s look at what problems this scenario can potentially cause:

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The Rules of Project Customer Engagement

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aka: The Customer is Not Your Friend

I realize that this may sound harsh… but it’s true! Follow the rules of project customer engagement and don’t necessarily treat your customers in the friendliest way possible. This statement and the premise of this article go far beyond that. The project customer is not your friend. By that I mean, the relationship as a whole is not ‘friendly’…it is ‘professional.’ There is a difference. Let’s consider….

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Devoting 100% to Project Customer Satisfaction

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We all know the concept of “phoning it in.” It is the idea of just doing enough to get by; just sufficient to get it done, barely passable. Does that type of attitude show to our colleagues? Does it come through loud and clear to our supervisors and senior leadership? How about our project customers? Do they see that we are sacrificing quality for just going through the motions and getting it done? Try devoting 100% to customer project satisfaction. [Read more…] about Devoting 100% to Project Customer Satisfaction