One of IT’s key functions is to provide quality customer service to end users. Specifically, the department is responsible for deploying new technologies that can help employees do their jobs better.
- Pro-actively managing hardware, software and data.
- Decreasing downtime of end-user machines by providing break-fix and troubleshooting services.
Consumerization of IT and a Shift in Priorities
However, as the Bring Your Own Device (BYOD) trend. With this fundamental shift in enterprise technology, IT’s role will likely transform from one focused on deliverables, to one that is focused on consultation and support. [Read more…] about Innovate IT and Foster Company-Wide Innovation, companies will provide employees with more flexibility regarding device usage — including adoption of the growing