• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
entry software corporation

Entry Software Corporation

Entry

  • About Us
    • Contact us
    • Our Story
    • Message from the CEO
    • Customer Quotes and Case Studies
    • Press Releases
  • TeamHeadquarters
    • Teamheadquarters Overview
    • Value Proposition
    • Help Desk
    • Project Management
    • Resource Management
    • Team Resource Management
    • My Company
    • My Organizations
    • TeamHeadquarters Videos
  • Pricing
    • Cloud Pricing
    • Services
  • Industries
    • Transportation
    • Education
    • Healthcare
    • Manufacturing
    • Municipalities
    • Service Business
  • Get a Demo

abusive leader

Good Boss, Bad Boss: What’s the difference?

April 18, 2018 by Mark Donais


What’s one thing that almost every person in the working world loves to complain about? Here’s a hint: it’s one of the most popular things to talk about on first dates, has become a cliché in western movies, and it’s the primary source of conversation between co-workers behind closed doors. In case you haven’t guessed, it’s bosses! It could be an unreasonable manager who doesn’t show any empathy when something goes wrong. Or a short-tempered time bomb who explodes on employees who don’t deserve it. Sometimes it is even a bad leader who leads a team to failure or kills any sort of progress within a company. Whatever the reason, employees love to complain about those in charge. There seems to be some sort of backwards rule that authority comes to those who least deserve it, and bosses who rise to the top aren’t the best for the well-being of employees and customers. So what traits are present in a leader that brings them to this position? What makes a good boss good, and a bad boss bad?

First, it should be clarified what a good or bad boss is. An effective leader is someone who inspires people to work hard and achieve company goals, but also who makes employees feel like they can be comfortable in the work environment and have a say in the company. Defining a bad boss is much easier: someone who is unfair, treats people poorly, is bad for business, or who don’t fulfill their duties and responsibilities as a manager. A good boss maximizes the experience for the business, the employees, and the customers all at once. When one of those segments are neglected, they become a bad leader. So how can those with authority make sure there are no compromises in those big three areas of a business?

Well, the way the business world works in a capitalist market is always putting the customer first. The responsibility of most managers is to ensure that customers get the highest quality product or service that the company is capable of offering. When the customer’s needs are met and exceeded, bosses then look after the company. Margins must be maintained, profits maximized, and extra costs kept to a minimum. This is how businesses sustain themselves and are the reason that employees keep their job in the first place.

Meeting these two goals are not easy, but possible for most people. A manager can push themselves and their employees to meet the needs of both customers and the company’s bottom line. However, when balancing the needs of those two, the needs of the workers are often left out. Authorities are pushed to achieve, and therefore must push the workforce they oversee to do the same. This is truly where great bosses are separated from the rest because leadership skills are tested to the extreme. Managers need to maintain the customer’s level of satisfaction while producing income for the company and preventing employees from becoming overworked or having low morale. It is harder than it seems to do so, and that is the reason why it seems there are so many “bad” bosses out there. Those rare leaders who balance the needs for profits, satisfied customers, and happy employees are the good ones.

Filed Under: Business, Leadership Tagged With: abusive leader

Leadership Abused – Part 2

June 12, 2017 by Mark Donais


In Part 1 of this two part series we began to look a few basic scenarios where leadership is commonly abused on project engagements.  But how do we respond to these and other abusive situations?  If left unchecked, abusive leadership can wreak havoc on any project.  One key to any project’s success is the maintenance of a cohesive project team – working in like-minded fashion toward the common good of the project and in the best interests of the project customer.  When leadership is abused or disregarded for what someone else deems to be more or most important, the project can easily veer off track, the team can breakdown or suffer, and the customer may become confused and concerned as they watch tasks and progress suffer on the delivery side. [Read more…] about Leadership Abused – Part 2

Filed Under: Project Management Tagged With: abusive leader

Primary Sidebar

TEAMHEADQUARTERS OVERVIEW

TEAMHEADQUARTERS EXPLAINER VIDEO

Recent Posts

  • Perfecting the project completion criteria
  • Why Your Help Desk Software Should Have Asset Management
  • Understanding Service Level Agreements (SLA)
  • Improving Customer Service
  • Remote Project Management

Recent Comments

  1. 5 Reasons Why TeamHeadquarters Will Organize and Simplify Your Project Delivery Service - PMLinks.com on Customer Self-Service Portal Improves IT Customer Service Ratings

Archives

  • October 2022
  • March 2022
  • February 2022
  • March 2019
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017

Categories

  • Agile
  • Audiences
  • Business
  • Capacity Planning
  • Case Study
  • Change Management
  • Client Management
  • Client Services
  • Cloud Based
  • Content strategy
  • Customer Service
  • Customer Tracking
  • Education
  • Facilities Management
  • Help Desk
  • Help Desk and Project Management Software
  • Help Desk Software
  • IT Help Desk
  • IT Managers
  • IT Strategy
  • IT Work Management
  • ITIL
  • ITIL Service Desk
  • ITSM
  • Leadership
  • Milestones
  • Multiple Projects
  • Never ending project
  • Operations Management
  • Prioritize Projects
  • Project Clarification
  • project delays
  • Project Management
  • Project Management Engagement
  • Project Management Software
  • Project Management Tools
  • Project Manager Communication
  • Project Negotiation
  • Project Scope
  • Projects Collision
  • Resource Management
  • SaaS
  • Schedule Management
  • Service Desk
  • Service Level Agreement
  • Small Business
  • Software
  • Strategy
  • Ticketing System
  • Time Management
  • Uncategorized
  • Work Management Software
  • Working Efficiently

Footer

Blog
Login to TeamHeadquarters™
Team Headquarters Help

Brochures & News

TeamHeadquarters™ brochure
Customer testimonials
Press Releases

Legal and Site

Privacy Policy

Free eBooks & Tools

  • IT Managers Guidebook to Implementing ITSM
  • The Essentials of Project Communication Success
  • Tracking Project Status Throughout the Engagement
  • ITSM Readiness Assessment
  • Challenges Facing IT Leaders when working with Disparate Systems
  • Customer Satisfaction Survey Best Practices

Entry Software Corporation

Founded in 1998, Entry Software Corporation has been leading the industry with service desk and project management software for manufacturing, transportation, healthcare, municipalities, service organizations, and education.

Entry Software Corporation © 1998 to 2022

 

Entry Software Corporation © 1998 to 2023