TeamHeadquarters™ for service support
Provide the level of support your customers expect!
Entry Software Corporation
Entry
A Solution for Service Support Organizations
Service organizations need simple, flexible systems that can adapt to their customer service support needs. TeamHeadquarters™ is configurable to meet the needs of diverse business requirements.
- Service support for external customers with configurable help desk
- Full Managed IT support organizations
- Providing support for the sales order management process
- Configurable Service Portal for multiple request types
- Internal operations and IT support
A Complete IT Support System
TeamHeadquarters™ ticket management system and audit ensure that requests are tracked and completed on time and with all of the associated work information.
- Help Desk: TeamHeadquarters™ help desk provides your operations team with a simple ticketing system with an easy-to-use interface.
- Project Management: TeamHeadquarters™ project management makes it easy to plan, execute and control your external customer projects.
- Customer Service Fulfillment: Provide a service portal for service submissions and track support requests by customer organization and end user
- Order Fulfillment Portal: Remote sales can easily submit and manage customer sales orders directly to order fulfillment.
Customer Support Application for Managed Service Organizations
