TeamHeadquarters™ for service support

Provide the level of support your customers expect!

A Solution for Service Support Organizations

Service organizations need simple, flexible systems that can adapt to their customer service support needs. TeamHeadquarters™ is configurable to meet the needs of diverse business requirements.

  • Service support for external customers with configurable help desk
  • Full Managed IT support organizations
  • Providing support for the sales order management process
  • Configurable Service Portal for multiple request types
  • Internal operations and IT support

A Complete IT Support System

TeamHeadquarters™ ticket management system and audit ensure that requests are tracked and completed on time and with all of the associated work information.

  • Help Desk: TeamHeadquarters™ help desk provides your operations team with a simple ticketing system with an easy-to-use interface.
  • Project Management: TeamHeadquarters™ project management makes it easy to plan, execute and control your external customer projects.
  • Customer Service Fulfillment: Provide a service portal for service submissions and track support requests by customer organization and end user
  • Order Fulfillment Portal: Remote sales can easily submit and manage customer sales orders directly to order fulfillment.

Customer Support Application for Managed Service Organizations