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TeamHeadquarters™ for Municipalities

Control support & operations for all business units

Support for Municipalities

TeamHeadquarters™ flexible ticketing and project management systems provide your municipality with cross-department support tools to manage the execution of all projects, and staff and resident inquiries and requests.

Municipality Resident Inquiries and Requests

The fully customizable portals present departmental request forms for both internal and external inquiries and requests.

Forms include:

  • External citizen request management
  • Internal personnel request management
  • Specialized departmental forms with workflow team assignments

Facilities Management for Cities or Towns

TeamHeadquarters™ ticket management system and audit ensure that requests are tracked and completed on time and with all of the associated work information.

  • Manage all service requests and projects
  • Design forms and portals specific to requirements

Cross-department IT Help Desk Support

Use TeamHeadquarters for the intake of new inquiries and support requests regardless of department. Cross-department support can include, but is not limited to:

  • Assessor
  • Building Inspections
  • City Clerk
  • District Court
  • Finance
  • Fire
  • Housing
  • Human Resources
  • Information Technology
  • Parks and Recreation
  • Planning and Development
  • Police
  • Public Works
  • Purchasing
  • Treasurer

Facilities Management Portal

Watch this video and learn how TeamHeadquarters™ helps to manage inbound customer requests easily.