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The ITSM Readiness Toolkit will help you strategically implement and succeed with your service desk implementation project.

With this toolkit you will receive a multi-page integrated spreadsheet survey and analysis tool that will provide you with:

  • The list of the questions you need to ask your IT team
  • The spreadsheet you need to tabulate the results
  • The graphs required to analyze your data
  • Presentation graphics to help you communicate your findings

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