TeamHeadquarters™ Help Desk
Improve customer satisfaction with an easy to use ticketing system.
Entry Software Corporation
Entry
Help Desk Supporting IT Service Management
Multiple Help Desk Ticketing Queues
The TeamHeadquarters™ help desk provides powerful ticketing services for your entire organization. Create unlimited team help desk support queues and staff them uniquely. Divert service and support requests away from L1 support and send them directly to the required team using the customer support portal. Automatically create tickets from an email and assign them to individuals using rules and templates.
Utilize the ticketing service to all areas of your organization — not just IT.
Help Desk Reporting Dashboard
The TeamHeadquarters™ My Queues Dashboard provides instantaneous feedback on ticket activity, identified problems, product support issues, and a real-time activity monitor across multiple help desks you are monitoring.
Identify risks and increase awareness of potential problems to give your customers outstanding service using the My Queues Dashboard.
Watch: My Queues
Customer Service Portal
TeamHeadquarters™ Customer Self-Service Portal empowers customers by allowing them to create and manage their support tickets, attach documents and provide updates. Reduce the burden on L1 Support by diverting requests directly to the teams involved.
The portal creates a win-win situation from which the customer and support team benefit. Portals can support different types of requests through customized forms that trigger unique ticket automation. Integrate and simplify customer authentication using your Microsoft Azure AD Connect login.
Asset Management
Asset management is an essential element of Incident and Problem Management. TeamHeadquarters™ Asset Management connects single assets or multiple assets to incidents. With Asset Management you can capture vital asset data, and connect assets to help desk tickets, (incidents) and problems. Manage the entire asset lifecycle from purchase to retirement and relate them to the user community.
With so much of our workforce working remotely these days it’s important to know who has been assigned what assets.
Ticket Scheduling
Schedule when you plan to work on help desk tickets with the built-in calendar and sync with your Google and Outlook 365 calendars. Timesheets and the calendar are linked together to make it easy to add your time and effort notes. Scheduling your work in the TeamHeadquarters calendar makes it easy to organize your work and time schedule.
Watch: My Calendar
