• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Entry Software Corporation

Entry Software Corporation

Entry

  • About Us
    • Contact us
    • Our Story
    • Message from the CEO
    • Customer Quotes and Case Studies
    • Press Releases
  • TeamHeadquarters
    • Overview
    • Value Proposition
    • Help Desk
    • Project Management
    • Resource Management
    • Team Resource Management
    • My Company
    • My Organizations
    • Videos
  • Pricing
    • Cloud Pricing
    • On Premise Pricing
    • Services
  • Industries
    • Transportation
    • Education
    • Healthcare
    • Manufacturing
    • Municipalities
    • Service Business
  • Get a Demo

Innovation of City Facilities Management Through Simplification

June 12, 2017 by Mark Donais

“Simpler can be harder than complex: you have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains”.
— Steve Jobs

Facilities Management surveys and reports since 2011 focus on the problems and challenges faced by Facilities Managers but what about the opportunities?

Considering that the mandate of a facility manager is highly politicized, financially charged and represents a significant impact on organizational budgets I feel that it’s better to focus on the enormous potential to simplify, reduce costs and improve support.

We’ve seen that cities, while well serviced and supported with complete solutions for Facilities Management have found industry offerings cumbersome, lacking and overly expensive.  This startling condition is fostering innovation in cities through simplification.

I’m going out on a limb here to say that the processes and administration of facilities, as with any organizational management style, peaks in complexity, then crashes, is re-organized and becomes different, and hopefully better.  This five-year cycle occurs with any organized activity, and the only options leaders have is to embrace change, innovate and re-organize.

What would happen if, as a facilities exec you decided to change by refocusing on the customer and innovate through simplification?

We’ve seen terrific success with cities when their reorganization refocuses them on customers, the simplification of work management processes, the streamlining of asset management, and the integration of project management tools.

In cases that we’re familiar with, up to five disparate systems, help desk, project management, web and mobile apps, can be replaced by one system that simplifies and refocuses the team on customer satisfaction; this follows the less is more thinking required to streamline and innovate.

Consider these four ways to simplify your facilities management organization

1. Focus on Customers

There is an opportunity to provide better service through improved two-way communications with your clients.  Make it easy for them to submit and update service requests via the web.  Conversely, make it easy for consumers to interact with the service life cycle.

Customer service processes that are mired in complexity should be pared back and simplified.  Enable improved communications with a portal from your website and make it easy to use and understand.

2. Simplify Management Processes

Make it easy to take the client request, assign it to a resource, track the work, get feedback and close it.  Implement a simplified work order management process that supports stakeholders and vendors.

3. Streamline Reporting

The simplification of your processes and tools will reduce reporting requirements.  Simplify reporting through the elimination of superfluous reports and focusing on customer service, satisfaction.

Reports that support your simplified and revised mandate must help to reduce costs and increase satisfaction.

4. Integrate Project Management

Manage service requests with tickets and work orders, but include small service projects with minimum formality, and even large and complex projects in reporting and resource scheduling.  Reduce complexity by removing external project management tools and implementing an integrated project system.

Conclusion

A reorganization of your processes, resources and thinking with a customer service focus with a dedication to simplicity produces great opportunities for innovation.  Enable these changes with efficient, cost-effective tools that improve two-way customer communication, simplify management processes, restructure asset management, streamline reporting and integrate project management.

About TeamHeadquarters

TeamHeadquarters is the only fully integrated work management/project management automation software available in the market today.  Its use in city governments for facility management, IT management, police services, and other customer interactive services has helped to reduce processes, improve customer service and lower costs.

Learn more about TeamHeadquarters and city management solutions today.

For more reference information

  • Using a Ticketing System for Facilities Work Order Management
  • Top 6 Facilities Management Challenges (GAE Global)
  • Top Challenges Every Facility Manager Must Outlook Towards 2020 (Service Futures)

Filed Under: Facilities Management Tagged With: facilities help desk

About Mark Donais

Primary Sidebar

TEAMHEADQUARTERS OVERVIEW

TEAMHEADQUARTERS EXPLAINER VIDEO

Recent Posts

  • Understanding Service Level Agreements (SLA)
  • Improving Customer Service
  • Remote Project Management
  • What does it take to be an IT Manager?
  • Tips for Managing IT Team Effectively

Recent Comments

  1. What Are Common Problems In Scheduling Housekeeping Staff? – Fallsgardencafe on Proper use of Project Milestones in the Field of Project Management

Archives

  • March 2022
  • February 2022
  • March 2019
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017

Categories

  • Agile
  • Audiences
  • Business
  • Capacity Planning
  • Case Study
  • Change Management
  • Client Management
  • Client Services
  • Cloud Based
  • Content strategy
  • Customer Service
  • Customer Tracking
  • Education
  • Facilities Management
  • Help Desk
  • Help Desk and Project Management Software
  • Help Desk Software
  • IT Help Desk
  • IT Managers
  • IT Strategy
  • IT Work Management
  • ITIL
  • ITIL Service Desk
  • ITSM
  • Leadership
  • Milestones
  • Multiple Projects
  • Never ending project
  • Operations Management
  • Prioritize Projects
  • Project Clarification
  • project delays
  • Project Management
  • Project Management Engagement
  • Project Management Software
  • Project Management Tools
  • Project Manager Communication
  • Project Negotiation
  • Projects Collision
  • Resource Management
  • SaaS
  • Schedule Management
  • Service Desk
  • Service Level Agreement
  • Small Business
  • Software
  • Strategy
  • Ticketing System
  • Time Management
  • Uncategorized
  • Work Management Software
  • Working Efficiently

Footer

Blog
Login to TeamHeadquarters™
Team Headquarters Help

Brochures & News

TeamHeadquarters™ brochure
Customer testimonials
Press Releases

Legal and Site

Privacy Policy

Free eBooks & Tools

  • IT Managers Guidebook to Implementing ITSM
  • The Essentials of Project Communication Success
  • Tracking Project Status Throughout the Engagement
  • ITSM Readiness Assessment
  • Challenges Facing IT Leaders when working with Disparate Systems
  • Customer Satisfaction Survey Best Practices

Entry Software Corporation

Founded in 1998, Entry Software Corporation has been leading the industry with service desk and project management software for manufacturing, transportation, healthcare, municipalities, service organizations, and education.

Entry Software Corporation © 1998 to 2022

 

Entry Software Corporation © 1998 to 2022