Professional Services
Technical Support Services
For technical support, please use the supplied email address or call 1-888-368-7908 x 2 (America) or 1-818-792-5160 (International). Here’s the support email address: thqsupport@entry.com
Support staff is available Monday through Friday between 8:30 a.m. and 5:00 p.m. Eastern Standard Time.
For authorized TeamHeadquarters™ Administrators, login to our self-service portal, or you can send a ticket via the email address that was supplied to you. Don’t have a login? Please send us a request via our Contact Page, and we’ll issue one.
Professional Services
Full implementation Services
We’ll help you with setup, configuration, and training. Our fully expanded services can help you accelerate your project and get you up and going in as little as seven days – start to finish.
Help you determine the best approach to achieving your goals.
From the sales process forward we’ll work with you to assess your TeamHeadquarters™ Readiness, assess your ITSM readiness, work through an ROI process and provide you with documentation to share with your team.
Guide you through a DIY process with coaching.
Engage members of our senior team to help you through a DIY implementation. We’ll help you get started, navigate any challenges or any step along your path to success. We’re here to help.
Report development
Our built in Report Generator allows you to develop your reports. While you may have the skills in-house to design and integrate the reports you may want to “outsource” these requirements to the experts. If so, we are at your service. We’ll provide you with a quotation for reports and can execute most reports within just a few days.
Our TeamHeadquarters™ Coaches and Consultants can help you achieve your business goals.
We can provide the following services:
Legacy data migration
Configuration consulting
User training
Portal customization
Custom reports, and more…