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Benefits of a Service Level Agreement
Recently I met with a client specializing in the service level agreement parameters of high-speed internet to residential and commercial customers. I was invited to help develop a customer retention and acquisition strategy. The firm needed a way to differentiate their company from the competitors so that the clients wouldn’t jump ship when their contracts expired. They also needed a way to attract new customers and felt that the service their company provided was superior to that of the competitors. They asked me my thoughts on this, and I recommended that we evaluate the use of Service Level Agreements to keep clients and attract new ones. [Read more…] about The Business Benefit of a Service Level Agreement