Take a page from the history book to take a look at the rise of the online help desk in the eCommerce industry. Find out why it has become one of the greatest tools for a startup business for customer service.
The Service Level Agreement you have with your customers should be limited to two or three for best results.
A factor in beating the competition is improving your ability to service clients, quickly and with high levels of success. […]
10. The “crack” that everything falls into is as wide as the Grand Canyon. You know exactly what I am […]
Many help desks for IT healthcare service departments are overburdened with the volume of support calls received and find it […]
Not all organization require the entire feature set some service desk offerings provide. Consider a help desk solution if your needs are not too complex.
Developing a help desk software strategy to meet and align with the goals of the business takes careful planning and involves several members from IT and various business units.
When a customer is experiencing a problem with a product or service, they would typically reach out to the customer […]
Help desk software types are generally classified according to the size of their target business users, deployment and source code […]
