Entry Software Corporation

Entry

Audiences

How to Apply Emphasis on Customer Engagement

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Living in a fast-paced 21st-century society can be overwhelming. Customers are constantly wanting new and improved products or services. Since our society is so fast-paced, we move quickly but we also get bored quickly. We want to experience bigger and better things. We get tired of the same old and desire change. From a company standpoint, this can be very difficult to deal with, especially when customers are constantly coming and going. As a company, you want to keep your customers loyal and engaged to the best of your abilities. Here’s how!

Build An Online Community

A community will allow customers and clients to feel like they’re appreciated and heard. It will give clients the ability to ask questions and give feedback about your business. If you’re customers have appropriate assistance that they’re satisfied with, they’ll be sure to remain engaged with your product or service. A community also allow your customers to have discussions with one another that is relevant to your industry. Many popular social media websites such as Facebook Groups, LinkedIn Groups and Google+ allow for the creation of communities. This is beneficial to you because many users are already on these social media networks, which makes it that much easier for you to make them part of your community.

Develop Emotional Connections

Once companies do this, there is a much greater chance a customer will stay loyal to you. Think about it this way, you purchase a company’s product or service. However, there’s no name or face attached to the company, just an anonymous source that you’re giving your money to. There is no personal connection with that interaction. Without a personal connection, a customer won’t feel as engaged as they would be if they put a face to the name. Most of the time, customers want to see who they’re dealing with, which allows for better engagement. Here’s how to build personal connections with customers,

  • Use images of your team members on social media- If your customers have a question about your product or service and they post this question to a social media page, having a team member with a profile picture of themselves is much more personal rather than having a photo of the companies brand name. The customer will most likely feel as if they are speaking to an actual person rather than a robot.
  • Introduce yourself- An introduction is the best way to grab a customers attention. For example, it can be as simple as reaching out to them when they give you a follow. Such as, “Hi (name)! Thanks for the follow! If you have any questions or concerns, feel free to contact us.” This is a personalized message that will stand out more to the customer.
  • Include biographies of the CEO and major employees- This allows your customers to develop an emotional connection because they can read about employees and make connections to similar lifestyles.

Host An Event

By hosting an event, you’re giving your customers a chance to meet you and your employees in person. It’s also a great way for your customers to interact with each other. This will further enhance the sense of community, therefore making the customers more engaged. An alternative to this is rather than hosting your own event, you can set up a booth for your company at a local trade show. This way, you can showcase your product or service while getting to meet your customers.

Keep Up With Conversations

Remaining in consistent conversation with customers is a successful approach that will leave your customers feeling appreciated and engaged. When questions and complications arise, you and your team need to remain consistent with addressing problems as soon as they are brought to your attention. This allows your customers to remain loyal to you because they will be reassured that whenever they have a question, they can always get an answer.

Conclusion

Although these concepts require a great amount of work to maintain, it is extremely beneficial to your company to have these connections with your clients or customers. Keeping them engaged will allow you to have more security knowing that your customers will be loyal to your product or service.

How To Utilize Your Team More Effectively

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We’ve all heard the saying “the more, the merrier” and in some cases, it’s true! Teamwork is essential to a company’s success when it comes to decision making. Of course, there will be conflict and disputes; although, without a team, productivity levels and success rates plummet. This is why you need a great team to work with and help make you and the business more successful. Here are ways you can use your team to benefit your company.

FIRST, you need to make your team the best of the best. That requires the right people. To build a strong team, you need to select the best people for the job and cut those who don’t have what it takes. This way, work is always a priority and projects are getting completed efficiently and effectively. You can find this out by:

  • understanding the way they work
  • how they’re motivated
  • how they work in stressful and negative situations
  • their overall attitude towards others
  • what their strengths and weaknesses are
  • how they’ll benefit you in the workplace.

Once you have the desired team, you’re on the road to success, with a high foundation to build off of. Having a good team can either make or break your company.

SECOND, you and your team all need to be on the same page about how goals are going to be completed, strategies that will be used, and company policies that are expected to be followed. Overall you need to be working well with one another. Once everyone knows what the common goal is, you can all come together to agree on important decisions to help benefit the company. By making team decisions, you actively help to eliminate conflict and complaints regarding projects or events. Sometimes choices are better created by a team rather than by one person. This is not only helpful to get feedback from others, but it can also help things run smoothly in the future.

THIRD, we all frown upon co-workers who can’t keep their conflicts separate from the workplace. It can affect the productivity of the individuals and make the work environment uncomfortable for other employees. To avoid this, use your team to build stronger work-related and social bonds with one another. This can be achieved by doing team building activities or going out for company dinners. Having a team that gets along is more likely to be successful in the long run. This is because it won’t allow conflict to get in the way of the critical tasks at hand.

FINALLY with those groggy Monday mornings where you don’t feel motivated are the absolute worst. However, once you enter the workplace and see others being productive, it automatically makes you motivated to do work. Seeing others being productive around you will make you productive as well, which is very helpful when work needs to get done. Therefore, try using your team to keep each other motivated and on track.

In the end, your team is what can either lead the company to success, or failure, which is why you need to utilize them as best as you can to be successful.

Work Smarter, Not Harder Using Work Management Software

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You want your day at work to run as smooth as possible. However, sometimes things get in the way of your ideal work day and can take a toll on your productivity. This results in you working twice as hard as you originally intended. A contributing factor to this may be because of your lack of work management software. There are solutions that offers help desk, project management, resource management, team management, and much more in order to save you time, money and resources.

Imagine this; you’re always losing track of time sheets, schedules, and calendars. You’re overall disorganized. Instead of spending your time trying to get your week organized and figure out who’s doing what when you could use work management software instead. Your business can benefit from this because they have an easy-to-use ticketing system with project management. With the system, you can add files and keep track of your time sheets while tracking group tickets, help desk tickets, and project tasks.

Why Is Smart Work Management Software a Valid Option?

Work Management software has allowed companies ranging from multinational corporations such as PayPal or Facebook to work productively, even when your co-workers are halfway around the globe. In addition, it offers you and your colleagues the ability to understand where you’re investing your time and where you need to improve in the future to better service your customers. Although other options such as pen and paper have been the way we’ve kept tabs on things for the last 50+ years, you now have the ability to work with some of the most sophisticated and customizable software applications. All of which continue to evolve and become better. Much like a fine wine or cheese!

How Can this Help?

Specifically with Work Management Software, effectively managing projects and support, your team members and your work items are laid out in a simple and easily trackable way. The ability to track your time, store your documents, plan how you’ll use resources, schedule your tasks and tickets, update the status’, etc. has become common practise now and offer you the ability to build projects in minutes. By using work management software, you can carry out your projects and support while saving time and money and getting more done with less time. In addition, this will allow you to work smarter instead of harder because instead of spending precious time and money on projects, Work management software can do it for you.

Finding a way to use your resources correctly is beneficial to your company. However, it can be time-consuming. All that planning and organizing can be done in just a few seconds for you to use and manage your resources efficiently. On top of this, resource management allows you to have access to work dashboards, ticket dashboards, project dashboards, resource availability prediction, project staffing and task resourcing. This will be beneficial to you and your team by allowing you to conserve your company resources.

In addition to project management, software solutions must be able to help you manage customer support and your team effectively and do so in a time-sensitive manner. It can take unwanted time out of your workday if you’re not using the correct system to manage your team. In addition to managing your colleagues, smart software should also be able to allow your organization to update calendars and schedules, generate reports, create teams for projects, and manage ticket loads.

In the end, it all comes down to time, money, and resources. These three things control whether you work smarter or harder and can allow your business to grow fast, if adopted correctly.

How Service Trumps Products: Why Invest In Customer Service?

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Customer Service Software
Excellent Customer Service is job one!

Why invest in Customer Service Software?

Your product is worthless if no one wants to buy it from you. (Sorry To Break It To You…)

Since the introduction of the internet and our range of communication expanding the accessibility of stores from which we purchase our goods and services has increased. Twenty years ago you had to purchase all your needs and wants from your local general or specialized store. However, the internet can allow anyone to open an online store and sell a wide variety of items to anyone in the world. This has led to a wide variety of online stores in all markets. What can you do to differentiate yourself from others? Excellent service will always trump well-built products.

Introducing Customer Service

Customer service is the advice, assistance, or guidance that a business provides a customer with both before, during and after their purchase. The quality of customer service is dictated by the organization, interaction, and simplicity of the purchasing experience and usually is built around what questions customers are asking during their experience. Good customer service is support founded on correct advice and assistance when needed in addition to easy-to-follow guidance. The results of this can be extremely beneficial to your business and often results in new sales or repeat clients. On the contrary, poor customer service is found in incorrect advice, tedious assistance and little to no guidance; and this will lead to poor customer satisfaction.

In addition, the quality of good customer support in a business dictates how well you are likely to have reoccurring customers as well as how likely your customers are to recommend your business to their peers. Customers want to know that you are there for them, even after they’ve invested in your offerings and your business. This equates to customers discussing their experience with others one-on-one, on social media and sites like Tripadvisor, Yellow Pages or Yelp. If they are incredibly satisfied with their experience, there will be a positive backlash, whereas if they are dissatisfied with their experience, there will be a negative backlash, potentially losing many customers.

In conclusion, in business what you give is what you get. If you provide poor customer service, you will receive negative reviews and customers reoccurring. However, if you provide amazing customer service, your business will continue to positively gain new and reoccurring customers as well as a good reputation. Customer service adds value to your business in customer satisfaction and reputation.