ITSM class question

Any organization that wishes to optimize its business technology would benefit from IT service management software.

IT Service Management Software is also commonly known as information technology service management or ITSM. It is software that allows companies to manage service delivery to its customers and staff include hardware and software maintenance, order management, diagnostics, troubleshooting, and other routine operations.

IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to plan, design, deliver, operate and control information technology (IT) services offered to customers. – Wikipedia

Organizations need software as a reliable foundation for their ITSM activities.  Without ITSM software the data for processing, evaluating and reporting would be inaccurate or unavailable.

Key ITSM Processes

These are the key ITSM processes that would perform ineffectively without IT service management software:

Problem Management:  The root causes of any issues and what can you do to prevent them from arising again in the future?

Incident Management: How will you efficiently deal with issues that might arise with the IT services?

Asset Management: Establish and manage information about your IT infrastructure which includes software, hardware, skills, staff, and everything needed to maintain and deliver IT services.

Change Management: Assess and monitor the changes that are significant to the delivery of IT and business improvements.

Release Management: How will you put those changes in effect?

Related Content:
ITSM Readiness Toolkit

The core processes of IT services involve a great deal of data that requires recording and categorization. ITSM software can facilitate these important data captures and facilitates categorization and reporting.

While monitoring tools can automatically collect service management data, most information is contained in service desk tickets from service desk staff or other end users directly entering issues into the ITSM software.

Purchasing an all-in-one solution typically provides more benefit than multiple, stand-alone products to handle disparate processes; i.e. help desk software, project management software, customer portal, asset manager, resource manager.

A single, all-in-one solution has built-in efficiencies, related data and reporting should be easier.

TeamHeadquarters, from Entry Software, helps you manage all work in a unified simple-to-use system. It includes help desk, project management, resource management, scheduling, and asset management.

For a free demo of TeamHeadquarters, click here.