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Anuj Mehta

Effective Daily Project Management Update Meetings

June 12, 2017 by Anuj Mehta


Let’s think about Project Management Meetings in a new, effective way.

You probably perform a project management update meeting or SCRUM on a daily basis, typically in the morning before everyone gets going. If you are struggling with your meeting, or if your team is struggling with it then here are some suggestions for you that should make your meeting fun, energetic and valuable. [Read more…] about Effective Daily Project Management Update Meetings

Filed Under: Project Management, Project Management Engagement Tagged With: project meetings, update meetings

Is Resource Management the New IT Strategy?

June 12, 2017 by Anuj Mehta


IT Consultant CIO’s, IT Managers and Project Managers across America want to align IT service, project and operational strategies to achieve dramatic improvements in Resource Management and capacity planning. Many organizations are awakening to the failure of Capacity Planning and will renew efforts to make marked improvements in these areas over the next two years as solving the Capacity Planning problem is cited as a major factor for continued improvements to customer satisfaction and project timeliness. (Survey, Entry Software,)

IT organizations and systems are on the critical path when it comes to enabling sales, delivery and operational business strategies, so IT is no stranger to the achievement of strategy. However, there is seldom in place an IT “business strategy” that unifies the different faces of IT: project management, development, service, training, etc. Now, more than ever, IT organizations are adopting “continual improvement” paradigms based on Demming’s PDAC, (plan, do, act, check). Through the first couple of iterations of continual improvement, they find themselves in need of a global IT strategy and turn to ITSM, ITOM, Project Management and other concepts for guidance and best practices. While the strategy is part of each of these frameworks, we found there were still gaps in IT tactics when it comes to capacity and resource management.

Our recent survey (CHALLENGES FACING IT LEADERS WHEN MANAGING PLANNED AND UNPLANNED WORK IN DISPARATE SYSTEMS) revealed that issues related to Resource Management and scheduling had been recognized as a major failing within IT organizations. More specifically the report cites that

“…it is all but impossible for Project Managers to effectively and efficiently predict the future availability of a resource.”

Conversely, the resolution of the issues related to Resource Management and scheduling of project resources has been identified as a significant goal for many of organizations through the 2015 calendar year. To quote the report:

“Significant benefits cited for the improvement of resource capacity planning are reduced cost of labor and contracting, improved customer service and support of project management as a process.”

Gartner’s Hype Cycle for IT Operations Management, 2014, (Hype Cycle for IT Operations Management, 2014, Gartner, Ronni J. Colville, (2014)) demonstrates that organizational adoption of ITOM tools that include Capacity Planning and Management tools is almost always disappointing with applications and their results landing somewhere in the trough of disillusionment.

The bottom line: IT Resource Management has a long way to go. The inclusion of project management technologies and styles as well as capturing all IT work are two critical factors to the continued improvement of IT organizations.

TeamHeadquarters from Entry Software is an evolutionary solution for ITOM in the SMB market space. It addresses all work in an IT organization including planned, unplanned and operational work. With TeamHeadquarters, IT organizations can plan work, resources, support clients and consolidate IT strategies across projects, support and operations. Learn more about TeamHeadquarters at your leisure.

Filed Under: IT Managers, Resource Management Tagged With: Resource Management

Demands from IT support still the number one cause of project delays

June 12, 2017 by Anuj Mehta

SMB IT teams across North American are still suffering from project delays; due primarily to the unexpected demands of support operations. Structured resource management, or the lack thereof, is at the root of this issue and until it’s addressed project delays will continue.

A 2014 survey, (Entry, page 5, 2014) performed by Entry Software Corporation indicated that, in spite of the significant investment and inroads into the practices and adoption of Project Management, that 66% of the projects scheduled were delayed and the number one cause of delay was lack of knowledge of the ongoing requirements that support had for project resources.

[Read more…] about Demands from IT support still the number one cause of project delays

Filed Under: IT Managers, IT Work Management, ITSM, project delays Tagged With: project late

The Difference Between Help Desk and Service Desk (part 2)

June 12, 2017 by Anuj Mehta


What is the difference between Service Desk and Help Desk?

In my first posting on this topic, (The Difference Between Help Desk and Service Desk (part 1)), we examined what a Service Desk is. In this post, we’ll review the Help Desk and how it is different than Service Desk. [Read more…] about The Difference Between Help Desk and Service Desk (part 2)

Filed Under: Uncategorized

Why Your Help Desk Software Should Have Asset Management

June 12, 2017 by Anuj Mehta


Many help desk software solutions don’t have the asset management feature. And while some businesses may think they can do without it, it’s proven to be a powerful tool to have.

[Read more…] about Why Your Help Desk Software Should Have Asset Management

Filed Under: Help Desk Software Tagged With: assets

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Entry Software Corporation

Founded in 1998, Entry Software Corporation has been leading the industry with service desk and project management software for manufacturing, transportation, healthcare, municipalities, service organizations, and education.

Entry Software Corporation © 1998 to 2022

 

Entry Software Corporation © 1998 to 2022