Entry Software Corporation
Entry
IT service delivery excellence is not an accident but due to the deliberate implementation of ITSM best practices.
Do you know what it is required of you to take ITSM to the next level? How can you leverage ITSM to deliver excellent IT services? Here are six steps you can take to elevate ITSM success. [Read more…] about 6 Steps to Reach ITSM Implementation Success
If you’re in the process of selecting an ITSM tool for your organization, here are some key questions you should be asking. [Read more…] about Key Questions to Ask Yourself When Choosing an ITS
IT Service Management (ITSM) is the process of how an IT department manages information systems. If your organization runs IT systems, then chances are you are running some type of ITSM software with some ITIL processes. As most teams utilize IT as a means of delivering services to clients, ITSM is what is used to manage those services.
ITSM includes IT planning, support, delivery, infrastructure, and all other managerial parts of IT businesses. Because all aspects of ITSM are process-based, it is also often referred to as operations architecture. How can ITSM and its tools help your company? [Read more…] about What you need to know about ITSM before selecting a solution
What is the goal of incident management? It aims to reduce the negative impact of an incident on business operations by restoring things to normal as quickly as possible. The result is better levels of service quality. But beyond that, incident management that is well-thought out offers the company who is implementing an incident managment system with 5 major benefits: [Read more…] about How Your Company Benefits From an Incident Management System
Many organizations may provide support through various channels such as email, web, and phone. Often, they find it challenging to manage everything and struggle to identify a sound ITSM strategy that solves the problems.
An ITSM strategy is put into place to address these concerns and provide an efficient way to organize issues across those channels, making it simpler to manage, measure, and document those processes.
What are the 5 main issues within a company that a comprehensive ITSM strategy will tackle?
There are several factors to consider when measuring project management success. Yes, the primary goal of every project is to meet the deadline and stay within budget. However, whether or not the project delivered value to the business is also an excellent gauge for success.
Measuring the success of a project once it has come to completion should be routine practice in every organization. A proper assessment of the project’s effectiveness will offer valuable insight and lessons that can be implemented in future projects.
Here are six factors for measuring the success of a project
If a product launch date or budget relies on the project, there is typically a hard deadline to meet. Ultimately, the success of a project is based primarily on whether it was completed on time or not.
Indeed, there are clients that may be more flexible with deadlines as they view a quality product is much more important than being on schedule. However, committing to a timeline is still ideal to keep team members productive.
The scope is the intended result of the project and everything required to bring it to completion. Your success can be measured based on whether the project was achieved based on the objectives within the given framework.
Start by asking the clients how satisfied they were with the results and if their needs were met. To avoid taking up too much of their time, ask them to rate your weekly performance rather than asking them to provide you with a lengthy description of their findings.
Don’t overlook your team. How they feel the project went tells you a lot about its level of success. And because they were closest to the project, they may be able to provide you with insight about roadblocks and how they can be avoided in the future.
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Completing the project within budget is probably one of the biggest indicators of whether a project was a success or not. Your team should always be aware of how the money is spent and the roles they play in ensuring they stay on-budget. Clients are typically given a quote at the start of the project, and they expect that you stick to it.
The goal shouldn’t be just to meet expectations but to exceed them. With all projects, do track quality so that you can make adjustments for your future projects. Consider the value of your work as a way to advertise your capabilities. Let the quality of your completed projects be your calling card.
An excellent way to guarantee that you are not only completing your projects but also measuring your progress along the way is by using project management software. Project management software such as TeamHeadquarters provides project management services for all areas of your organization – not just IT.
With TeamHeadquarters, you’ll have total control of project ticket queues, integrated email agents, sophisticated and comprehensive resource management, task scheduling, project groups, portfolio dashboards, integrated status reporting, integrated and customizable reporting, the inclusion of customers on project tasks and tickets and a Customer Self-Service Portal.
For a free demo of TeamHeadquarters, click here